F.A.Q.
Frequently Asked Questions
Click a question below to reveal the answer.
➤ How can I pay for my order?
Checkout is fully cashless: you can pay with the major credit cards or with PayPal, always over a secure connection.
➤ Will I get a confirmation after placing my order?
Yes. The moment your payment goes through, a confirmation email with the details of your order lands in your inbox. Do review your shipping address before you finish checkout so nothing gets held up.
➤ When will I receive my order?
We prepare and dispatch orders within 3 business days. From there, most deliveries arrive in 7–12 business days, depending on where you live.
➤ How can I track my package?
A tracking number is emailed to you as soon as your parcel leaves our hands, so you can follow every step until it reaches your door.
➤ Where is my order shipped from?
Shipments go out straight from our international supplier. Skipping expensive U.S. warehousing is what lets us keep our prices where they are and hand that saving to you.
➤ Can I cancel my order?
As long as no tracking number has been issued yet, get in touch through our contact page right away and we’ll take care of it. Once the parcel is on its way, cancellation is no longer possible.
➤ I’m not satisfied with my order. How do I return it?
Always contact us before shipping anything back — we’ll send you the return instructions along with the correct address.
- Returns travel to a destination outside the U.S., and the return shipping is covered by the customer, unless the item arrived defective.
- Parcels sent to an address other than the one we provide cannot be refunded.
- For hygiene reasons, certain items — personal care products or anything already worn — cannot be returned.
➤ I refused the delivery. Will I get a refund?
Sadly not. A refused parcel does not automatically make its way back to our facility, which leaves us unable to issue a refund. If you have changed your mind, please accept the delivery and then follow our return process.
➤ Do you offer wide sizes or half sizes?
For now our range follows standard U.S. sizing. If you fall between two sizes, or simply prefer a roomier fit, going one size up is the more comfortable choice.
➤ Can I change my shipping address after placing an order?
Processing starts very soon after an order comes in. If the address needs updating, reach us through our contact page as quickly as you can — once the parcel has shipped we can no longer promise the change will go through.
➤ What happens if I enter the wrong address?
Should the parcel come back to us because the address was wrong or incomplete, we’ll write to you to confirm the correct details. Sending it out a second time may involve an extra shipping fee.
➤ Is your website secure?
It is. Industry-standard SSL encryption plus trusted payment processors keep your personal and payment data protected from end to end.
Still have questions?
We’re happy to help. Reach out to us anytime through our contact page.